Remote session
Start your end of the session.
Do this while you are on the phone with Marc. He will tell you when.
Download the session app
The button below fetches a small program from Splashtop, the remote support tool Marc uses. It runs without installing anything.
Run it
Open the file you downloaded. It shows a nine-digit code.
Read Marc the code
He connects, and you watch the fix happen. You keep control of your mouse and keyboard the whole time, and closing the app ends the session for good.
Download the session app
Opens splashtop.com in a new tab.
Splashtop
Not on the phone with Marc yet? Call 305-992-5945 first. Nobody connects to your computer without talking to you.